Lunarpages Support Review
I’ve got a lot of hosting accounts. Some of them are test accounts and some are true paid accounts that I use to test customer service and tech support. One of my test accounts expired yesterday with Lunarpages and I decided that I would like to keep the domain name for future use. One frustrating thing from the get-go was the lack of a forgot password tool at the Lunarpages website. I have no idea why, but they do now have an easy way for your to recover your web hosting password.
Note: Make sure your email address is updated as this is the only way most hosting companies will send renewal notices. I have lost a few domain names to expiration because I changed my email address and forgot to update my info at my hosting company. It is really annoying to visit one of your websites to find it covered in banners and ads with a domain expired notice at the top. Learn from my mistakes, and always make sure your whois email address is accurate as well as your contact information with you web hosting service provider.
I replied to the billing renewal notice that I would like to transfer the domain name and cancel my hosting service. I then requested the transfer through my domain registrar. This the response from Lunarpages support.
“Hello,
We have received a transfer authorization request for your domain, best100deals.com. This request will transfer your domain’s registration away from Lunarpages, to the requesting registrar.
If you would like us to authorize this transfer, please reply with your cpanel username along with the last 4 digits of the credit card on file for you account.
This request is for verification purposes only.
If you have any questions or if you did not initiate this transfer request, please let us know.
Thank you!
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Feel free to contact us if you require further assistance or have any questions, or consult our forums at http://lunarforums.com
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Kind Regards,
Debbie Cloven
Customer Service Representative
support@lunarpages.com“
No big deal, so they need to confirm my identity. I replied with the requested information and then received another response asking for yet more information to verify the transfer. This response came from a new tech support person, squashing my hopes of dealing with one person throughout the sometimes confusing domain transfer process. The response time was good at just under 2 hours but still with no resolution.
“Hello,
To complete account verification for security purposes to confirm you are the account holder, please provide the following:
Your full postal mailing address:
Telephone number:
Thank you.
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Best Regards,
Onika Lewis
support@lunarpages.com”
Now, I don’t know about you but I couldn’t remember if I used my cell phone or home phone, my business address or home address? So I took a wild guess and replied. Nearly 24 hours later I am still waiting and my domain and website has gone into suspended status with the following message.
“Visitors, we are sorry, however, this site is experiencing difficulties at this time. Please return later.
Webmaster, please contact us by email at support@lunarpages.com or via Lunarpages Helpdesk at http://support.lunarpages.com. Thank you for choosing Lunarpages (http://www.lunarpages.com). “
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