Innerplanet Best 24 Hour Support
HostScoreCard is pleased to announce that we have chosen InnerPlanet Web Hosting to receive our Best 24 Hour Support award. Since 1998 Innerplanet has shown a history of dedication to providing some of the best customer service and support within the industry. Over the years Innerplanet has continued to make great efforts to show they take customer satisfaction very serious. Besides ensuring their entire staff continue to be well trained and knowledgeable in the ever changing web hosting business, InnerPlanet constantly works to improve their response times, quality of service, and proficiency so they may provide some of the best customer service available. The Innerplanet technical and support personnel are all individually selected to be part of a special support team based on their technical knowledge, problem-solving skills, experience, ability to communicate in English, and their excellent people skills. Having been in the web hosting business since near the beginning of its creation HostScoreCard knows and appreciates web hosting providers that focus on customer satisfaction.
We all know customer service is important in any type of business, but in the web hosting industry having your website hosted with a company dedicated to providing their customers with excellent customer service can make or break your experience in hosting. Some industries may be able to get away with providing support on a limited basis however with web hosting customers need to know they will be able to reach someone anytime day or night. Unlike local businesses a web hosting company may have customers all over the world, not just in their time zone. They may also have customers that travel worldwide and they need to be assured in the event their website goes down or they have any problems or questions they will be able to get their answers or have their problem solved right away. HostScoreCard recognizes that InnerPlanet is aware of all of these factors as they are never closed and provide support 24 hours a day 365 days a year. So whether you are next door, half way around the world, or just a night owl you will get immediate help with InnerPlanet.
Many businesses may also get away with one form of contact for support services yet InnerPlanet understands not all of their customers prefer to communicate in the same way therefore they provide a number of ways in which you can get answers to your questions. If you are a do-it-yourself type of person you will find plenty of extensive video tutorials and a huge knowledgebase to gleen information and knowledge from. For those people that are most comfortable with email InnerPlanet has a three level ticket based helpdesk. This method is also a great resource if you have a quick question or do not need an immediate answer. For those that prefer instant online answers InnerPlanet offers a live chat option where you may have a discussion with a support team member via instant messaging. But, if you like knowing you can speak to a real live human being you will be pleased to know that InnerPlanet has a toll free number that is also available 24x7x365. And their support staff are North America based and proficient in the English language. You may also appreciate the fact that although the InnerPlanet support team is very knowledgeable in the technical realm of web hosting, they also understand their customers may be at any level of understanding when it comes to creating or maintaining a website. Therefore, regardless of your level of expertise you can rest assured the InnerPlanet support team will communicate with you on your level.
So what is it that InnerPlanet is so dedicated to supporting? When it comes to shared web hosting InnerPlaner has a number of web hosting plans to choose from. Once again, understanding all customers and all websites are not created equal InnerPlanet has created six different plans to choose from. Whether you are just wishing to start your own small personal website or get your small to medium sized business put into a website for all the world to see you are likely to find a web hosting package to fit your needs. All plans include unlimited email accounts and parked domains, as well as an amazing amount of web hosting features to assist you in designing, creating, and managing your website. Here are just a few of the resources you can expect in any of the InnerPlanet hosting plans:
• MySQL Databases
• FTP Accounts
• Softaculous Auto-Installer (visit their site for a live demo)
• IP Address Deny Manager
• Custom Error Pages
• Extensive Website Statistics
• WordPress Hosting
• Joomla! Hosting
• Shared SSL Certificate
• Webmail (3 choices)
• PHP5 and PHP4
• Cron Jobs
• Ruby on Rails
• Perl/CGI-Bin/SSI
• RV Site Builder Pro (with 900+ website templates)
• SiteZen Web Builder (with 175+ website templates)
• Over 200 Automatically Installed Software Scripts
• cPanel 11 Plus
• and much more…
The main differences HostScoreCard noted in the packages were in the amount of disk space, add-on domains, bandwidth, subdomains, MySQL databases, and FTP Accounts. However we did not feel this was a negative thing as they have done a great job at keeping the prices low and yet giving customers the option to find a just the right amount of these things they need for their particular site. With pricing between $5.99 and $17.99 their web hosting plans are a good deal.
As you can see, the InnerPlanet hosting plans include more than enough features to help you create and manage a great website. And HostScoreCard is confident you will find that the InnerPlanet support team will be able to assist you with any questions or problems you may incur.
